INTELLIGENT OPERATIONS. HUMAN AT THE CORE.

One connected universe.

Voice. Data. Automation. Intelligence.
Everything in orbit around NoruXN3.

22 CONNECTED SYSTEMSONE INTELLIGENCE CORE
BUILT BY OPERATORSDALLAS–FORT WORTH, TEXAS

Drag to explore · Select a planet

AT THE CENTER OF IT ALL

NoruXN3 intelligence core

One connected operation for calls, customer conversations, data, and follow-up—with your human team at the center of every decision.

Explore the platform
Explore all 22 systems
12 locations

One DFW operating environment

~95% spam filtered*

Protecting the human conversation

24 / 48 / 72 hours

A follow-up process that keeps going

CPR Employee Access
01 / THE PLATFORM

Built for the moments
that make the difference.

From the first ring to the next visit, every opportunity needs a clear next step. NoruXN3 helps your team make it happen.

01

Intelligent routing

The right customer.
The right store.

City, ZIP code, and location intent guide calls to the right DFW destination. Your team starts the conversation with the location already understood.

CITY + ZIP → STORE
02

Spam Shield

Protect your team’s
attention.

A call gate screens unwanted traffic before it reaches the counter. Approximately 95% of spam was filtered in our internal operating experience.*

SCREEN → CONNECT
03

AI lead response

First reply, fast.
Human handoff, clear.

AI helps start the conversation. Customer replies and decisions that need a person surface for the team to take ownership.

AI REPLY → HUMAN OWNER
04

Callback recovery

A missed call deserves
another chance.

Incomplete connections become visible recovery work. Follow each callback attempt and see whether the customer and store connected.

MISSED → RECOVERED
05

Customer intelligence

Know who’s
coming back.

Connected repair-management data helps recognize returning customers, surface their history, and separate repeat visits from new leads.

CONTEXT → BETTER SERVICE
06

Digital relationship cards

Keep the connection
after the visit.

Give customers an easy way back to their employee and store, with opt-in promotions and a configurable post-service review journey.

VISIT → RELATIONSHIP

*Approximate historical result from internal operating experience. Results vary by configuration and call traffic.

THE CONVERSATION CONTINUES

Follow-up with a purpose.

Missed appointments trigger a 24 / 48 / 72-hour journey. SMS respects stored consent and opt-out preferences, while customer replies return to the team.

24hReconnect
48hFollow up
72hKeep the door open
02 / HOW IT WORKS

One connected customer journey.

Every signal moves toward an outcome your team can see.

  1. 01 / CAPTURE

    Bring it in.

    Calls, web leads, social messages, SMS, and digital cards enter the operation.

  2. 02 / UNDERSTAND + ACT

    Make the connection.

    AI reads intent and location, routes the call, or starts the first reply.

  3. 03 / HANDOFF + RECOVER

    Give people ownership.

    Team members take the conversation. Missed connections get another chance.

  4. 04 / MEASURE

    See the outcome.

    Track appointments, callbacks, conversion, and relationships across locations.

ONE PROCESS ACROSS

Phone · WhatsApp · Messenger · Instagram · TikTok · SMS · Web

03 / THE OPERATIONS COCKPIT

See the work.
Own the next move.

Calls, leads, customer history, and follow-up belong in the same picture. Explore a sample of the NoruXN3 operating experience.

NORUXN3
INTERACTIVE PREVIEW · SAMPLE DATADFW NETWORK

YOUR OPERATION, CONNECTED

A clear view across the network.

Sample week · All locations
Total calls812Across the network
Callbacks recovered41Connections restored
Callbacks lost19Opportunities to review
Recovery rate68.3%41 of 60 callback attempts
Call activity812 calls / 7 days
The next moveSample activity
Customer replied

Team response needed

Handoff
Appointment scheduled

Confirmation sent

Ready
Missed appointment

24-hour follow-up queued

Follow-up
Visit complete

Review invitation queued

Connected
Illustrative public preview. No live customer data.Authorized employee access
04 / BUILT FROM THE FRONT LINE

Twelve locations.
A real-world proving ground.

Different stores. Different customer paths. One goal: connect the opportunity to the right place and make the outcome visible.

NoruXN3 was shaped by the everyday work of a Dallas–Fort Worth CPR Cell Phone Repair by Assurant operating network.

DFW12 LOCATIONS / ONE INTELLIGENCE LAYER
32.7767° N   96.7970° W
  1. 01Arlington Highlands
  2. 02Fort Worth–Benbrook
  3. 03Flower Mound
  4. 04Frisco
  5. 05Little Elm
  6. 06Mesquite
  7. 07Saginaw
  8. 08Southlake
  9. 09University Park Dallas
  10. 10Watauga
  11. 11Waxahachie
  12. 12Wylie

These locations describe the broader operating environment that informed NoruXN3; JAK Group LLC does not necessarily own every listed franchise location.

05 / THE STORY BEHIND THE SYSTEM

A personal name.
A bigger purpose.

Before the platform, there was curiosity.

Around 1998, a young Norvin Urrutia started using “NoruX” as a technology alias inspired by his own name. It stayed with him through years of learning, experimenting, and figuring out how things work.

Later, N3 gave the name a deeper meaning: Nathan, Noah, and Norvin. A dedication to his two sons, and to the idea that what we build becomes part of what we leave behind.

That curiosity met real operating experience. Working alongside Bill Kapsidelis, Norvin turned frontline challenges into the connected platform now known as NoruXN3.

EST. AS AN IDEA1998
NoruXN3
NNathan
NNoah
NNorvin

Built from curiosity.
Dedicated to family.
Driven by the work.

OWNED BY JAK GROUP LLC

Operator experience.
Product execution.

Built around actual calls, stores, teams, and customer opportunities.

BK
BUSINESS + OPERATOR LEADERSHIP

Bill Kapsidelis

President · JAK Group LLC

The business leadership, operating vision, and real-world environment that helped turn a concept into an operational platform.

NU
PRODUCT + OPERATIONS DEVELOPMENT

Norvin Urrutia

NoruXN3 Product & Operations Builder

Partnered with Bill to design and build NoruXN3 from live DFW workflows, connecting AI, customer intelligence, and the human team.

A sweeping American flag sculpted in brushed silver and dark titanium
DESIGNED & DEVELOPED IN THE UNITED STATES

BUILT
IN AMERICA.

DALLAS–FORT WORTH · TEXAS

American-built. DFW-proven. Operator-driven.

Technology shaped by the realities of American service businesses, where customer trust and local accountability matter.

NORUXN3 TECHNOLOGIESBY JAK GROUP LLC
LET’S CONNECT

AI when speed matters.
Humans when
judgment matters.

Tell us where your operation loses time or customer opportunities. We’ll start with the workflow and show you how NoruXN3 can connect it.

Request a private demo

Routing. Leads. Callbacks. Follow-up.
One conversation about your operation.

Already part of the team? CPR Employee Access

Your next connection starts here.

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